Shipping

Shipping costs are free within Morocco, a flat rate of $25 per item with ChronoPost Shipping WORLDWIDE and $50 per item with DHL Express WORLDWIDE

This does not apply to wholesale orders or stockists vendors. A postage quote will be determined by the weight of the order.

All shipments destined outside of Morocco are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

LAITH & LEILA has no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery.

In accordance with Moroccan export regulations LAITH & LEILA is required to declare the exact value of all items.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.

Packages are estimated to arrive within 7/14 days with Economic Shipping and 3-5 days with DHL

You will receive a tracking number and information when your order has been dispatched

We ship all the orders from our headquarters in Marrakesh, Morocco or London, United Kingdom.


Payment

You can pay with credit card (Visa, MasterCard, American Express) ApplePay or via Paypal.

All payment methods are 100% secured

Currency on this e-shop is USD ( united states dollar )

All pillows sold via sale or discount will be shipped without insert but otherwise all pillows are shipped with inserts unless asked not to.


Order & Returns

To place an order, simply select the item you want to order on our e-shop and press the “add to basket” button. You will be directed to fill in your personal and shipping information, then proceed to the checkout. All information is 100% protected and secure.

Returns: At LAITH & LEILA, we go above and beyond to ensure that our products are loved and cherished. If for any reason, you are not happy with the item you ordered, you have 14 days to return it (starting from the day you received it), provided that the items are not used and in original condition. Te returns fees encountered are on behalf of the customer. We unfortunately do not accept returns of products sold at a discounted price.

Exchanges: Unfortunately, we do not accept exchanges of products. If you would like to order a product in a different color or size, just place a new order, and we will get in contact with you to manage the return of your product. No handling or restocking fees will be applied in this case.