Contact Us

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19 Rue de la Liberté
Marrakech, Marrakech-Tensift-Al Haouz,

+212 639230105

Delivery & Returns

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DELIVERY & RETURNS

WE SHIP WORLDWIDE


SHIPPING FROM

MARRAKECH / MOROCCO AND WE SHIP INTERNATIONALLY

SHIPPING DETAILS

ALL ORDERS WILL BE SHIPPED WITH ECONOMIC OR EXPRESS SHIPPING

ORDERS OVER $1000 WILL BE SHIPPED WITH DHL

SHIPPING COSTS DO APPLY AND IS NOT FREE UNLESS STATED OTHERWISE.

COST IS QUOTED BY WEIGHT OF ORDER.

ESTIMATED DELIVERY TIME

WHEN WE SHIP WITH CHRONOPOST / AMANA INTERNATIONAL IT WIL TAKE AN ESTIMATED 7-15 DAYS TO ARRIVE

WHEN WE SHIP WITH DHL IT WILL TAKE 3-7 DAYS

ALL ORDERS ARRIVE TO YOUR HOME

CUSTOMS FEES

WE ARE NOT RESPONSIBLE FOR YOUR COUNTRIES CUSTOMS FEES BUT WE DO TRY OUR BEST TO CONTERACT THEM, WE MAKE THE VALUE LESS AND TICK THE GIFT BOX.

REFUNDS

AT LAITH AND LEILA WE TAKE PRIDE IN OUR PRODUCTS AND MAKE SURE THAT THEY ARE THE BEST THEY CAN BE. BUT WE UNDERSTAND THAT SOMETIMES THINGS JUST DONT WORK OUT. WE ARE OPEN TO REFUNDS + RETURNS ONLY IF

- THE ITEM ARRIVED DAMAGED COMPLETELY AND IS UNUSABLE  ( DOES NOT APPLY TO SMALL WARES AND TEARS )

- WAS NOT THE ITEM YOU ORDERED / NOT SAME AS DESCRIPTION

( EACH ITEM HAS DIFFERENT MOTIFS + PATTERNS SO MAY LOOK DIFFERENT THAN IMAGE )

WE DONT DO REFUNDS IF THE PACKAGE IS LOST VIA THE POST AND IF YOU DECIDE THAT YOU DONT WANT THE ITEM ANYMORE.

PLEASE BE ADVISED THAT LAITH & LEILA DOES NOT OFFER RETURNS OR EXCANGES ON ANY SALE OR DISCOUNTED ITEMS. WE KINDLY ASK THAT YOU CONSIDER YOUR ITEMS CAREFULLY BEFORE MAKING A PURCHASE.

 

RETURNS

IF YOU NEED TO RETURN THE ITEM, PLEASE SEND US AN EMAIL BEFOREHAND AND TELL US THE REASON WHY, MAYBE WE CAN COME UP WITH A SOLUTION THAT SUITS YOU.

IF NOT, THEN WE ARE OPEN TO RETURNS 7 DAYS AFTER PACKAGE HAS ARRIVED

ITEM NEEDS TO BE REPRESENTIVE OF WHAT YOU HAVE STATED AS REASONS WHY IT IS PROBLEM AND WE NEED TO MUTUALLY UNDERSTAND YOUR ISSUE FIRST.

WE ARE NOT RESPONSIBLE FOR THE RETURN SHIPPING COST