FREQUENTLY ASKED QUESTIONS

WE HAVE COMPILED A LIST OF YOUR FAQ'S TO MAKE YOUR SHOPPING EXPERIENCE WITH US MUCH EASIER FOR YOU.


WHAT'S THE SHIPPING FEES?

STANDARD FLAT RATE TO USA, CANADA, UK AND MOST EUROPEAN COUNTRIES - $25per item

STANDARD FLAT RATE TO AUSTRALIA & THE REST OF THE WORLD - $50per item

IS WHAT WE SEE HERE ALL YOU HAVE?

NOPE! WE HAVE ALL OF MOROCCO TO SHOW YOU AND IF YOU WANT SOMETHING THAT WE HAVENT SHOWN HERE, PLEASE JUST EMAIL US AND WE CAN SEND YOU PICTURES AND SOURCE ITEMS FOR YOU.

WHEN ARE NEW ITEMS LISTED?

WE WILL LIST RUGS EVERY TUESDAY AND OTHER ITEMS SUCH AS WEDDING BLANKET, CUSHIONS etc. EVERY WEDNESDAY! WE WILL MAKE SURE TO NOTIFY YOU ON ALL SOCIAL MEDIA AND OUR NEWSLETTERS

I WANT SOMETHING, BUT ITS SOLD OUT

AS YOU MAY KNOW SOME PIECES ARE ONE OF KIND AND SELL OUT QUICKLY.  WE WILL KEEP SOME ITEMS SUCH AS CUSHIONS AND BAGS STILL UP ON THE SITE SO WE CAN SEE THE STYLES WE HAVE AND IF YOU ORDER IT WILL BE A DIFFERENT PATTERN BUT OF COURSE THE SAME ITEM.

DO YOU CUSTOM MAKE ORDERS?

WE SURE DO!!! AND WE LOVE DOING THIS FOR YOU. PLEASE JUST EMAIL US WHAT YOU WOULD LIKE US TO MAKE FOR YOU AND WE WILL.

IT USUALLY TAKES 2 -4 DAYS TO MAKE ITEMS FOR YOU DEPEDNING ON THE QUANTITY AND DETAILS OF ITEM.

ARE ITEMS CLEANED & FIXED BEFOREHAND?

YES, YES, YES! WE NOW CLEAN AND REPAIR ALL ITEMS BEFOREHAND IF THERE ARE ANY PROBLEMS. WE MAKE SURE TO CLEAN OUR RUGS, CUSHIONS AND POM POM BLANKETS BEFORE SHIPPING TO YOU.

HOW CAN I PLACE AN ORDER?

YOU CAN PLACE AN ORDER HERE ON OUR WEBSITE OR IF YOU SEE SOMETHING THAT IS NOT LISTED ON OUR WEBSITE THEN YOU CAN EMAIL US AND WE CAN DISCUSS THE ORDER WITH YOU.

WHEN CAN I CONTACT YOUR CUSTOMER SERVICE?

IF THERE IS ANYTHING YOU NEED, PLEASE DONT HESITATE TO EMAIL US ANYTIME. WE UNDERSTAND TIME DIFFERENCES SO WE WILL EMAIL YOU BACK AS SOON AS WE CAN.

HOW CAN I CANCEL MY ORDER?

WE HOPE IT DOESNT COME TO THAT BUT WE UNDERSTAND COMPLETELY AND WE CAN GIVE A CREDIT NOTE FOR THE TOTAL PRICE OF THE ORDER BUT IF AN ITEM HAS ALREADY BEEN MADE AND PAID FOR THEN NO CANCELATIONS OR REFUNDS.

ALL SALES FINAL

DO YOU OFFER A GIFT WRAPPING SERVICE?

WE WOULD LOVE TO BUT AT THIS TIME UNFORTUNATELY WE DONT. BUT ON THE GOOD SIDE, WE WRAP ALL YOUR PACKAGES WITH LOVE AND CARE. WE ALWAYS SEND SMALL GIFTS A LONG WITH THE PACKAGE AND WE CAN ALWAYS CUSTOMISE A POSTCARD TO THE NOTE OF YOUR CHOICE.

WHAT IS THE CURRENCY?

ALL PRICES ARE QUOTED IN USD ( UNITED STATES DOLLAR )

DO YOU SHIP INTERNATIONALLY?

WE SURE DO! WE SHIP WORLDWIDE BUT PLEASE BEAWARE THAT DELIVERY TIMES MAY VARY. PLEASE EMAIL US PRIOR OR AFTER YOUR ORDER SO WE CAN QUOTE AN ESTIMATED DAY OF DELIVERY.

WHATS YOUR DISPATCH TIME?

USUALLY IT TAKES US 1-3 DAYS TO SORT THE ORDER AND ONCE EVERYTHING IS PACKAGED ITS READY TO BE DISPATCHED.

WE CAN NOT SHIP ORDERS BETWEEN FRIDAY - SUNDAY

CAN I EXCHANGE AN ITEM?

UNFORTUNATELY WE DONT ACCEPT THAT BUT IF THERE IS A PROBLEM WITH YOUR ORDER WE ARE ALWAYS HAPPY TO DISCUSS AND FIND A SUITABLE SOLUTION.